Once the Guest Form has been received by the host, it will be reviewed and subject to the host’s discretion and written confirmation will then be approved. The host is not duty bound to accept the booking.
We have house rules specific to dogs (where applicable on coastal properties).
1) The guest may bring 1 well behaved dog per visit, subject to a maximum of 12kg – to be approved by the host ahead of booking; No dogs under the age of 1 year;
2) Dogs are not allowed on furniture – this includes beds, carpets and our lovely sofa(s) in particular;
3) Dogs are not allowed on upper floors – to be kept on ground floor only please;
4) Dogs should not be left alone in house without the owner present. One of our cottages suffered severe long term damage when a dog was left in the cottage and became stressed.
5) Guest to bring a towel to dry off dog ahead of coming back in house together with a bed for the dog.
6) Dogs to be closed in kitchen overnight – we supply a stairgate / door in order to help guests comply.
7) We also provide a stairgate / door so that guests can stop their dog going upstairs.
8) We provide a mop, dustpan and brush and hoover and would be grateful if guests could clean up fully after their dog, all dog fur to be removed ahead of departure. Any departure from this will result in further costs be charged to the guest for cleaning.
9) No garden or terrace is guaranteed as secure for dogs, even if described as private or enclosed.
General Booking Terms
If the guest feels they cannot for whatever reason comply with any of the above rules then may contact me within 24 hours of booking and cancel free of charge.
The price displayed on the “Tariffs” page will prevail at all times. In the event any other price is offered through computer error or otherwise, the host reserves the right the offer the guest the stay at the correct price as set out in the Tariffs page or else cancel the booking with immediate effect.
The balance is payable 3 calendar months before the commencement of the guest’s stay. If the balance is not received on time and in full the host reserves the right to cancel the booking, in which case the deposit will not be refunded.
Upon receipt of the balance, final details and directions will be sent to the guest. Deposits and balance payments are non-refundable and non-transferable.
Rental Agreement
Reservations for accommodation by guests (also referred to as the ‘Guest’, ‘You’ or ‘Your’) may be accepted by Sand and the City (also referred to as the ‘Host’,‘We’, ‘Us’ or ‘Our’) either directly via our website, or as a result of reservation requests made by the Guest via email, telephone, text or use of our online, mobile and social media channels and associated messaging services, or on behalf of partner Third Party Sites (also referred to as the ‘Agent’ which refers to such partner booking sites as Booking.com, Expedia, Trip Advisor etc. or any other company who makes a booking on our behalf with our consent).
1. The Agreement:
The Rental Agreement is between the Guest and the Host. Third Party Sites act only as an agent for the Host. The contract is deemed to have been made once the Guest has paid a deposit and / or We or the Third Party Site have dispatched a confirmation of booking. The guest must be over 18 years of age at the time of booking.
2. Booking:
The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Host or the Agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
3. Payment:
For bookings made more than 90 days/three calendar months before arrival, a non-refundable deposit (part payment) of £300 of the total cost of the holiday, is required. The balance is due 90 days/three calendar months before the Rental commences. For bookings made less than 90 days/three calendar months before arrival, the total amount is payable in full on booking.
The Guest agrees to pay the balance of the payment 90 days/three calendar months before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed, and is beyond our control. Where a guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.
4. Cleaning:
The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge will be levied. Please note that the convention for UK Holiday Homes and Serviced Apartments is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted). Please abide by this convention so we can continue to provide good value for guests.
5. Number of People using Holiday Accommodation:
The Host permits the Guest and members of the Guests party (but no one else) to occupy the property for holiday / business accommodation purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform Us or the Third Party Site before the rental commences of any change.
No more than the maximum number of persons stated on Our Website or Third Party Site may occupy a property unless by prior written agreement with the Agent or Host. Extra charges may be applicable if the number of guests differs from the number on the booking.
This is not limited to overnight accommodation. We specifically do not give you permission to host parties or events, other than for guests included in the booking.
6. Arrival and Departure:
The properties (unless otherwise stated in the property details*) are available for occupation from 4.00 pm on the first day of the Rental and must be vacated by 10.00 am on the last day.
7. Cancellation or Changes by the Guest:
Once the Rental is Booked, the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical, transport and weather related) then no refund of the deposit will be due, and within 90 days/three calendar months of the Rental no refund of the full balance is due.
A holiday or Rental cancellation protection plan should be taken out by the Guest to cover forced cancellations. It is essential that you check your insurance cover prior to booking as this is the full responsibility of the Guest, and not the Host.
Cancellations must be notified in writing (including by email) to the Agent and the Host immediately. The Agent and Host will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates for a £25 administration fee plus any other expenses incurred in re-letting including any extra rental costs if the new dates are being offered at a higher/lower rate. The expenses incurred in re-letting will be at the discretion of the Agent or Host.
We recommend and expect that the guest will have, or will take out a holiday / rental insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
8. Guest Responsibility:
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
Guests should put all furniture etc. back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the host has the right to charge for the removal, return or disposal of those items. Sand and the City will not be liable to reimburse or compensate any guest for any loss of personal possessions during, or after the period of tenancy
9. Damage, Loss, Theft:
Guests agree to inform the host of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The host may ask for reasonable replacement costs. In the instance of damage the Host or Agency reserves the right to retain all or part of the deposit paid, or for damage exceeding the deposit amount, may automatically charge for reasonable cost of repair, or replacement via the payment method provided at the time of booking.
10. Nuisance:
Guests should not cause nuisance or annoyance to occupants of any nearby property. This also applies to the use of hot tubs before 9.00am or after 9.00pm where they are provided.
If, in the opinion of the Host / Agent, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Host / Agent as discharged and the Host / Agent may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
11. Guest Wi-Fi Access Terms and Conditions:
This agreement sets out the terms and conditions on which wireless internet access (Service) is provided free of charge to you, the user, by the Host.
By using our Wi-Fi service you are accepting the terms and conditions contained in this agreement.
11.1 Providing the Service
a. Your use of the internet is at your own risk. We have no control over, and are not responsible for the websites (or other internet services) that you may access whilst using the Service. As such, we do not provide any assurance that these websites or services are error or virus free;
b. The Service is provided as is. We do not warrant that the Service is secure or that it is fit for any particular purpose. We do not and cannot provide any assurances that any particular virtual private network will be compatible with the Service.
c. We have no responsibility for, or control over, the information you transmit or receive via the Service, therefore it is your responsibility to ensure the security and confidentiality of any information or data that you transmit over the internet using the Service.
d. When you access websites of third parties you may be bound by separate terms and agreements. You should ensure that you make yourself aware of the content of these terms and it is therefore your responsibility to ensure that you are compliant with them.
e. We are not responsible for the content, advice or any statements or representations made by third parties on their website(s). It is your responsibility to evaluate this content for yourself.
f. The Service will only be available to your equipment when it is within range of our Wireless LAN.
g. Except for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive. We may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
h. While we will attempt to maintain the Service we cannot, and do not, guarantee that the Service will be available at all times, or at what speed. It is your responsibility to provide all hardware required to access the Service; We do not, however, guarantee that your equipment will be compatible with the Service.
i. We reserve the right at all times to withdraw the Service, or change the specifications or manner of use of it.
11.2 Your Use of the Service
a. The Service is provided on the understanding that you do not use it to access or distribute material which
b. Is defamatory, threatening, or which could be classed as harassment;
c. Contains obscene (including pornographic material), offensive or abusive language or material;
d. Constitutes or is capable of constituting a criminal offence, whether in the United Kingdom or elsewhere; or
e. In our reasonable opinion, may adversely affect the manner in which we carry out our business.
f. You should refrain from downloading music, video, pictures, text and other content (Works) unless you are certain that you have the permission of the owner of the Works to do so. Without such permission you may be in breach of the owners’ right in copyright (or otherwise) to the Works that you have downloaded.
g. We may terminate or temporarily suspend the Service if we believe that you are in breach of any of the provisions of this agreement.
11.3 Our Use of your Information
a. If you tick the box entitled “I would like to receive marketing communications” on the registration page you agree that we are permitted to send to you by e-mail promotional and marketing material related to Sand and the City. You can withdraw this permission at any time by emailing beththornton@elysianproperty.co.uk or via the unsubscribe button in our emails. We will never pass on your contact details to third parties
b. We will comply with the provisions of the Data Protection Act 1998 (and any replacement legislation or regulation that may be in force from time to time in connection with all personal data that we possess.
c. We may from time to time be obliged to cooperate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you; this may include (without limitation) the disclosure the personal information that we hold about you..
11.4 Other Terms
a. You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the Service in breach of these terms and conditions.
b. LIMITATION OF LIABILITY. We do not limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence. However, in using the Service you accept the nature of it and the limitations set out in these terms therefore further accept that we are not liable to you for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the Service or inability to use or access the Service or a failure, suspension or withdrawal of all or part of the Service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
c. We agree that agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party. The terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
d. This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.
12. Access:
Guests must allow reasonable access to the property by the Host / Agent for maintenance given reasonable notice.
13. Complaints:
Sand and the City inspect the standard of facilities in all properties on a regular basis but cannot accept responsibility for any changes made by our property maintenance providers since the last inspection, or failure by the property maintenance providers to keep the property dry, clean, and in good repair or to have all the items mentioned on the website.
It is essential that you contact the Host during your stay (details are listed in the welcome folder in the property) with any complaints, or reasonable requests so that they are able to help rectify your complaint / accommodate your request in reasonable time during your stay. Complaints received after departure cannot be accepted as the Host thereby has no opportunity to resolve the complaint at the time.
The Host or Agent cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such, their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
14. Disputes:
No complaints can be considered unless notified during the Guests’ stay in the property. It is the duty of Guests to minimize any loss to them and therefore it is their responsibility to inform the host at the earliest possible opportunity of any problem.
Accidents howsoever caused during the holiday are not the liability of the Host. However the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Host and the property maintenance provider. Complaints received after departure cannot be accepted as the Host thereby has no opportunity to resolve the complaint at the time.
15. Liability:
The Host / Agent cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by, or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
The maximum liability accepted by the Host / Agent will be the total cost of the holiday as paid by the guest to the Host / Agent. No other expenses such as travelling costs or alternative accommodation will be accepted.
16. Cancellation by Host:
The agent/host reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (for example through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the Host nor the Agent shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Host / Agent will make every possible effort to secure alternative accommodation if required.
17. No Smoking Policy:
Sand and the City has a strict No Smoking Policy within all our property. The MINIMUM charge for violation will be equal to the Security Deposit amount to cover deep cleaning.
Any damage to furnishings, carpets, curtains, blinds, or any internal object will be charged for, at the cost of a new replacement, or of equal quality to that damaged, should the original item not be available to replace with an exact replacement.
If it is necessary to redecorate all or part of the property, or order / fit new carpets, You will be invoiced for the full cost of materials and labour, plus compensation for any days we need to close the property to make the repair, plus cost of alternative accommodation if we need to relocate future booked Guests, plus a compensation cost for our time and inconvenience arranging such repairs.
It is the responsibility of the lead booker to ensure that all guests are made aware of, and adhere to our No Smoking Policy, as the Policy applies to the entire Booking and not to individual guests.
18. Force Majeure:
The Host or Agent cannot accept responsibility or liability for any alterations, delay or cancellation, or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
19. Waiver:
The failure of the Host to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.
20. Miscellaneous:
The Guest agrees that the contract with the host is made at the Hosts’ premises and that any proceedings between the parties shall be conducted in the County Court nearest to the host.
These booking conditions supersede all previous issues.
Updated: 15th February 2023